FAQ

Welcome to our FAQ section! Here, you'll find answers to common questions about Apis Natural Cosmetics UK, including product ingredients, usage tips, shipping details, and more.

Are Apis Natural Cosmetics products tested on animals?

No, Apis Natural Cosmetics products are not tested on animals.

How should I store Apis Natural Cosmetics products?

We recommend storing our products in a cool, dry place, away from direct sunlight and heat sources. Always close the packaging properly after use to maintain product freshness.

How long do Apis Natural Cosmetics products last after opening?

The shelf life of each product after opening is indicated on the packaging with a small jar symbol (e.g. 6M means six months). Please follow these guidelines to ensure optimal product quality.

Are Apis Natural Cosmetics products suitable for sensitive skin?

Yes, we offer products suitable for sensitive skin. However, we recommend checking the ingredients and performing a patch test before full use.

Can I use Apis Natural Cosmetics products during pregnancy?

Most of our products are safe to use during pregnancy, but we recommend consulting your doctor before using any new skincare products.

What is an enzymatic peel, and when should it be used?

Enzymatic peels contain plant-based enzymes derived from pineapple (bromelain) or papaya (papain). The purpose of the peel is to remove dead skin cells from the epidermis. Enzymatic peels are intended for delicate, sensitive, couperose-prone skin, as well as for skin with active acne.

Is using a toner an important step in skincare?

Facial toners have an important role in skin care, depending on what skin type they are designed for. Their main task is to tone the skin after cleansing. Toners have hydrating, soothing, pore-tightening, mattifying, and firming effects. The properties of a given product depend on the ingredients it contains.

What is a skin type and what is a subtype?

There are four main skin types: normal, dry, oily and combination. A skin subtype can be one, several, or none. Subtypes can occur with any type of skin; there are five skin subtypes: sensitive, acne-prone, dehydrated, mature, couperose-prone. First one should determine the skin type, then the skin subtype

What is most important in daily skincare?

The foundation of skin care is thorough cleansing. Products intended for this purpose include: cleansing milks, micellar waters, facial washing gels, and foams. Cleansing is the most important and indispensable step in skincare.

How can I place an order?

You can order Apis Natural Cosmetics products directly through our website. Simply add your chosen items to the basket and follow the checkout process.

What are the available payment methods?

We accept various payment methods, including credit/debit cards and online payment systems. You will see all available options at checkout.

Can I return a product?

Yes, you can return an unopened and unused product within 14 days of purchase. Please contact our customer service for return instructions.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at support@apiscosmetics.co.uk

Other inquiries? Let's chat.

Please email us at info@apiscosmetics.co.uk